-528x508.png "nextechaurale")
Terms Of Service
Welcome to the US e-commerce website (website address: nextchaurale.com, hereinafter referred to as the "Website") operated by NEXTECHAURALE INC (hereinafter referred to as "we," "us," or "the Company"). These Terms of Service (hereinafter referred to as "these Terms") constitute a legal agreement between you (hereinafter referred to as "User," including both individual and corporate users) and us regarding your use of the Website's services, including browsing products, registering an account, placing orders for hats, and participating in promotional events. Please read and understand these Terms carefully before using the Website. By accessing, browsing, or using the Website, you acknowledge that you have fully read, understood, and agree to be bound by these Terms. If you disagree with any of these Terms, please do not use the Website.
1. Scope of Service and Definition
Scope of Service: The Website provides users with access to hats (including fashion and casual hats, outdoor functional hats, business formal hats, etc.) for display, consultation, purchase, after-sales service, and related ancillary services (such as logistics tracking and order tracking). Additional services may also be provided, such as product reviews and promotional event notifications. The specific service content is subject to the current display on this Website. We reserve the right to adjust the scope of services based on business development. Any adjustments will be announced through this Website or via the user's registered email address.
Key Definitions:
"User Account": refers to the unique account created by a user through the Website registration process for logging in, managing personal information, and placing orders. Account information includes username, password, email address, and contact number.
"Order": refers to a purchase request submitted by a user through this Website, including product information, quantity, price, delivery address, payment method, and other information. Upon successful submission and payment of an order, a sales contract between the user and us is established.
2. User Account Registration and Management
Registration Eligibility: Users must possess full civil capacity (for individual users) or legal business qualifications (for corporate users) to register an account on this Website. If you are a corporate user, you must provide a valid and authentic company name, tax registration number, a copy of your business license, and other relevant documents during registration to ensure that the information provided is legal, accurate, and complete. If you are an individual user, you must provide your real name, email address, and contact number during registration. You may not use false information or impersonate another person to register an account. Account Security: Users must maintain the confidentiality of their account usernames and passwords and assume full responsibility for all account operations (including order placement, payment, and information modification). If you discover your account has been compromised, your password has been leaked, or there have been any unusual activity, you should immediately freeze your account and change your password through the "Security Center" on this website or contact Customer Service ([email protected]). We will assist you in verifying the situation, but we are not responsible for any account security risks or losses caused by your own improper use of the information.
Account Information Maintenance: Users must promptly update their account information (such as changes to shipping addresses, contact numbers, and company qualifications) to ensure that it is true, valid, and complete. Users will be solely responsible for any issues resulting from order failures (such as misdirected or undeliverable items) or unreceived service notifications due to inaccurate or untimely account information. Account Cancellation: Users may request account cancellation if the following conditions are met: ① No outstanding orders (including pending payment, pending shipment, pending receipt, and pending after-sales service); ② No outstanding payments (including outstanding balances, unreceived refunds, etc.); and ③ No record of participation in ongoing promotional activities. Account cancellation requests can be submitted through "Account Settings - Account Cancellation" on this website. We will review and process the request within 7 business days. Upon account cancellation, user account information (except for transaction records required by law) will be deleted and cannot be restored.
3. Order Rules and Fulfillment
Order Submission and Confirmation:
When placing an order on this website, users must carefully review the product information (name, specifications, size, color, price), delivery address, payment method, etc., and submit the order and complete payment after confirming that everything is correct. After successful payment, the system will automatically send an order confirmation email to the user's registered email address (corporate users can also send it to [email protected]). The order is now officially established, and both parties are obligated to fulfill their obligations according to the order terms.
If an order cannot be properly confirmed or fulfilled due to system failure, temporary product out-of-stock conditions, price errors (such as abnormally low prices caused by system vulnerabilities), etc., we reserve the right to cancel the order and notify the user by email or SMS. We will also refund the full amount paid to the user's original payment account and assume no liability for any other compensation.
Order Fulfillment and Changes:
We will fulfill our order delivery obligations according to the "Shipping Time" (5-7 business days) and "Transit Time" (20-40 days within the United States) specified in the "Shipping Terms" of this website. Users can track fulfillment progress through the "My Orders" page or the tracking link.
After an order is submitted and successfully paid, if the user requires changes to the order (such as changing the delivery address, adjusting the item quantity, or changing the product style), they must contact customer service before the order is shipped. If an order has not yet entered the stocking stage, we will do our best to assist with modifications. If an order has already been stocked or shipped, changes cannot be made and the user must follow the "Return and Exchange Policy" on this website.
4. Product Information and Pricing
Product Information Veracity: We will faithfully display the product name, specifications, dimensions, fabric, color, price, production date, shelf life, instructions, and other information on this website to ensure accuracy and completeness. However, due to factors such as shooting lighting, monitor resolution, and fabric batch variations, there may be slight color differences between the actual product and the image, and reasonable errors of ±1cm in dimensional data. Such variations do not constitute quality issues, and users understand this.
Prices and Promotions:
Product prices on this website are based on the amount displayed on the page at the time the order is submitted. Prices are in US Dollars (USD) and do not include any applicable customs duties, import taxes, or shipping costs. We reserve the right to adjust product prices based on market conditions, and these adjustments will be updated on the website in real time. Orders already submitted will not be affected by price adjustments.
Product Inventory: Product inventory on this website is subject to the current display on the website. If a product is found to be out of stock after a user places an order (e.g., due to multiple users rushing to purchase, resulting in an oversale), we will notify the user within two business days and negotiate a solution (such as replacing a similar product, delaying shipment, or canceling the order and offering a refund). The user is free to make their own choice.
5. User Rights and Obligations
User Rights:
You have the right to browse and search product information on this website and independently choose products to purchase.
You have the right to register and manage personal/corporate accounts, check order status, shipping information, and transaction history.
You have the right to review purchased products, provide comments or suggestions, and participate in user feedback activities on this website.
You have the right to request a return, exchange, or refund for products with quality issues or if they meet the conditions set forth in the Return and Exchange Policy.
You have the right to request that the user information we collect be kept confidential and handled in accordance with our Privacy Policy. User Obligations:
You must abide by these Terms and Conditions and the Privacy Policy, Shipping Terms, Returns, and other related rules posted on this website. You must not use this website to engage in illegal or unlawful activities (such as disseminating false information, committing fraud, or infringing on the intellectual property rights of others).
You must provide true, accurate, and complete registration and order information and must not impersonate others or use false information.
You must use the services of this website reasonably and must not intentionally damage the website system or interfere with its normal operation (such as using crawlers to bulk scrape product information or launching malicious attacks).
You must respect the intellectual property rights of others and must not publish or disseminate content on this website that infringes on the trademark, copyright, patent, or other legal rights of others.
When signing for goods, you must inspect the package in accordance with the Shipping Terms. If you find any problems, you must promptly report them and must not refuse or delay acceptance without reason.
6. Our Rights and Obligations
Our Rights:
We reserve the right to adjust the service content, functional modules, and interface design of this website based on business development needs. We will notify users of any changes through website announcements or email addresses.
We reserve the right to monitor user account usage and, if we discover any violation of these Terms (such as account theft, malicious orders, or dissemination of illegal information), suspend or terminate account services and, if necessary, pursue legal action.
We reserve the right to analyze user transaction data, browsing history, and other information within the scope permitted by laws and regulations to optimize product recommendations and improve service quality. However, we will strictly protect user personal information (see our Privacy Policy for details).
We reserve the right to suspend or adjust services for service interruptions or performance delays due to force majeure (such as natural disasters, war, government bans), third-party service failures (such as payment system failures or logistics service provider outages), or other reasons not attributable to us. We assume no liability for breach of contract. Our Obligations:
Provide a stable and secure website service in accordance with these Terms and Conditions, ensuring normal browsing, ordering, and payment operations.
Ensure product information is true and accurate, deliver products according to the time, quantity, and specifications agreed in the order, and assume responsibility for product quality.
Protect user personal information and do not disclose, sell, or illegally provide user information (except as required by law or with user consent). See the Privacy Policy for details.
Establish a comprehensive customer service system and promptly respond to user inquiries, complaints, and after-sales requests via email ([email protected]), online customer service, and telephone customer service. General inquiries will be responded to within two business days, and complex issues will be resolved within five business days.
7. Service Changes, Suspension, and Termination
Service Changes: We may change the content and service rules (including these Terms and Conditions) of this website based on business development or legal changes. Changes will be announced on the website homepage or via the user's registered email address. Continued use of this website after the changes take effect will be deemed as consent to the changes. If you disagree with the changes, you may stop using this website and request to cancel your account. Service Suspension: We reserve the right to suspend all or part of our services in the following circumstances. During this suspension, we will notify you of the reason and restoration time via email or text message:
Temporary service unavailability due to website system upgrades, maintenance, or technical issues;
User account security risks (such as password leaks or unusual logins) will require service suspension for investigation;
Users who violate these terms will have their service suspended to enforce rectification. Termination of Service: We reserve the right to terminate our services to users and terminate their accounts (except for information required to be retained by laws and regulations) in the following circumstances:
Users proactively request account cancellation and meet the cancellation requirements;
Users violate these Terms and Conditions and fail to rectify the situation after notification, or engage in serious illegal or irregular activities (such as fraud or intellectual property infringement);
Users who have not logged into their accounts for 12 consecutive months and have no outstanding orders will be notified via their registered email address. If they still do not log in within 30 days of notification, their accounts will be automatically terminated;
If this website becomes unavailable due to regulatory changes, business termination, or force majeure, we will notify you 30 days in advance through an announcement on this website and via your email address, and will properly handle outstanding orders and user information.
8. Intellectual Property
The intellectual property rights in all content on this website (including but not limited to website design, page layout, text, images, trademarks, logos, software programs, etc.) are owned by us or used with permission, and are protected by the United States Copyright Act, the Trademark Act, and other laws and regulations. Without our written permission, any entity or individual may not reproduce, disseminate, modify, use, or republish the content on this website. We will pursue legal action if such content is not reproduced or republished.
Users who post product reviews, feedback, and other content on this website, unless otherwise stated, grant us a free, non-exclusive, sublicensable right to use such content. We may use such content for promotional purposes, product improvements, and user experience optimization, without additional payment. However, users guarantee that their content does not infringe upon the intellectual property rights or other legal rights of any third party. Users will bear full liability for any losses we incur as a result of any infringement caused by their content.
9. Disclaimer
The product information and recommendations provided on this website are for reference only. Users should make their own decisions based on their own needs and decide whether to purchase. We do not guarantee the suitability or performance of the products.
Any losses (such as order cancellation, wrong shipment, or undelivered goods) caused by user-related reasons (such as operational errors, improper account management, or incorrect delivery addresses) are the sole responsibility of the user.
We assume no liability for service interruptions, performance delays, or losses caused by force majeure (such as natural disasters, war, epidemics, government bans), third-party service failures (such as payment system failures, logistics service provider delays, or network operator outages), and other reasons not attributable to us. However, we will do our best to help users mitigate losses.
This website may contain links to third-party websites (such as payment platform links and logistics service provider links). These links are provided solely for user convenience. We are not responsible for the service quality, content authenticity, or security of third-party websites. Users are subject to their independent terms of service when accessing third-party websites.
10. Dispute Resolution and Governing Law
Governing Law: The formation, interpretation, enforcement, and dispute resolution of these Terms shall be governed by the relevant laws and regulations of the United States (such as the Uniform Commercial Code and the Federal Trade Commission Act), without regard to conflict of law provisions.
Dispute Resolution: If a dispute arises between you and us regarding the performance of these Terms or the use of the Services, we will first resolve it through friendly negotiation. If negotiation fails, either party may initiate litigation in a court with jurisdiction over our principal place of business in the United States (or the location of the User's shipping address).
11. Contact Us
If you have any questions, comments, or suggestions regarding these Terms, or need assistance with service-related issues, please contact us as follows:
Company Name: NEXTECHAURALE INC
Email: [email protected] (We will respond within 2 business days)
We take your feedback seriously and strive to continuously improve our service quality and provide you with a better e-commerce shopping experience.