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Shipping Policy
These Shipping Terms apply to the shipping of hat orders purchased through the US e-commerce website operated by NEXTECHAURALE INC (hereinafter referred to as "we," "us," or "the Company") (website address: nextechaurale.com, hereinafter referred to as the "Site"). These Terms clarify the order shipping process, shipping timelines, delivery range, shipping rates, package tracking, and exception handling to ensure a secure shopping experience. By submitting your order and completing payment on this Site, you are deemed to have read, understood, and agreed to all of these Terms.
1. Order Processing and Shipping Time
Order Confirmation: After you submit your order and complete payment on this Site, an order confirmation email will be automatically sent to your registered email address (if you use a corporate email address, this can be sent to [email protected]) to confirm the order information (product category, quantity, specifications, delivery address, payment amount, etc.). If there are any discrepancies in the order information (such as an incomplete delivery address or a temporary out-of-stock item), our customer service team will contact you within two business days to verify the order and proceed with the order processing. Shipping Time: Once the order information is confirmed and the product is in stock, we will complete order preparation, quality inspection, packaging, and shipment within 5-7 business days. The specific shipping time will be communicated separately upon order confirmation and generally does not exceed 10 business days. The following situations may cause shipping delays, and we will notify you in advance via email or SMS:
Delivery to a remote area or requiring special delivery services, which requires coordinating logistics resources;
Holidays (such as Independence Day and Christmas) or major promotions (such as Black Friday and Cyber Monday) may result in increased order volume, leading to longer processing times;
Force majeure (such as natural disasters, logistics hub outages, and customs policy adjustments) may affect production or shipping schedules.
2. Delivery Area and Shipping Method
Shipping Method:
For U.S. delivery, we use standard ground or air shipping services provided by our partnered logistics providers (such as USPS, UPS Ground, and FedEx Home Delivery). This balances shipping time and cost, ensuring that hats (especially delicate knit hats and top hats) are properly protected during transportation.
International delivery: Depending on the logistics policies of the destination country/region and your needs, you may choose international express delivery (such as DHL or FedEx International) or international postal express delivery. The specific shipping method will be indicated on the order checkout page, and you can choose based on your time requirements.
3. Shipping Time and Delivery Time
Transit Time Definition: As used in these terms, "transit time" refers to the time from when the logistics provider picks up the package from our warehouse to when the package arrives at your designated delivery address. It does not include the "shipping time" (5-7 business days) mentioned above and any customs clearance time (for international orders).
Specific delivery times:
For domestic US deliveries, barring exceptional circumstances (such as inclement weather or logistics outages), shipping time is 20-40 days. Shipping times to the central and eastern regions of the US (such as New York and California) are relatively quick (20-30 days), while shipping times to more remote western regions (such as Montana and Idaho) may extend to 30-40 days. The specific timeframe is subject to the actual delivery schedule of the logistics provider.
For international deliveries, shipping time is determined by the distance to the destination country/region and the efficiency of customs clearance. Generally, shipping time is 30-50 days (excluding customs clearance time). Customs clearance typically takes 3-7 business days. Customs policies in some countries may cause delays. We will assist you in providing the necessary customs clearance documents (such as commercial invoices and merchandise lists), but we are not responsible for any delays caused by local customs policies. Delivery Time Inquiry and Notification: After your order is shipped, we will email you the tracking number and tracking link. You can track your package's delivery status (e.g., shipped, in transit, at the distribution center, awaiting signature, etc.) in real time through the "My Orders" page on this website or the logistics provider's official website. If the delivery time exceeds the stated five business days, please contact customer service to inquire about the cause of the delay, and we will assist in resolving the issue with the logistics provider.
4. Freight Calculation and Payment Rules
Freight Calculation: The freight is calculated based on the weight, volume, delivery area, and shipping method of your order. The specific amount will be automatically generated and displayed on the "Checkout" page when you place your order, allowing you to clearly review it before payment. The following are common shipping costs.
Who bears the shipping costs:
If secondary shipping is required due to our fault (e.g., order delivery error, return or exchange due to product quality issues), we will cover the associated shipping costs.
If additional shipping costs are incurred due to your fault (e.g., package return due to incorrect delivery address, unjustified refusal, or need to change delivery address), you will be responsible for the additional shipping costs. We will, after reaching an agreement with you, collect the costs by paying the order amount or by deducting them from a subsequent order.
5. Package Tracking and Receipt Instructions
Package Tracking: After your order is shipped, you can track your package using the following methods:
Log in to your account on this website, go to "My Orders," find the corresponding order, and click "View Shipping" to be redirected to the shipping tracking page.
Open the shipping notification email we sent and click the "Tracking Link" in the email to directly access the shipping provider's official website.
If you do not receive a shipping notification, please contact customer service ([email protected]) and provide your order number to obtain the shipping tracking number and tracking information.
Signature Requirements:
Upon delivery, the logistics provider will choose to deliver to your door or to a courier locker/collection point, depending on the delivery address (e.g., residential or commercial). If you choose the "Sign in Person" service, you must present a valid ID (e.g., driver's license, passport) to sign for the package.
Please inspect the package for signs of damage and opening before signing for it. If you find the package damaged, or items missing, or damaged, please refuse to sign for it and immediately contact the logistics provider for proof of damage. Report the situation to customer service and we will assist you in filing a claim or reshipping.
If you entrust someone else to receive the package (e.g., a family member, neighbor, or company receptionist), the signature of the person acting on your behalf will be deemed as confirmation of the package's integrity. If you subsequently raise concerns about package damage or missing items, we will be unable to assist directly and will need to resolve the issue between you and the person acting on your behalf or the logistics provider.
6. Exception Handling
Package Lost: If you discover your package is "Lost" via tracking, or if you haven't received your package 10 days after the agreed delivery time, you can submit a "Lost Package Complaint" (providing your order number, tracking number, and proof of non-receipt). We will verify the situation with the logistics provider within 3 business days. If the package is confirmed lost, we will offer two options: 1. Free reshipment (according to the original order specifications); 2. A full refund (including the product price and paid shipping fees). You can choose which one you prefer.
Package Delay: If the package takes longer than the agreed delivery time (over 40 days within the United States, over 50 days for international orders), and it is not due to force majeure, we will continue to assist in communicating with the logistics provider to expedite the delivery of the package. Address Errors and Corrections: If you discover an error in your shipping address after order payment, please contact customer service within the "Shipping Time" (5-7 business days) to request a correction. We will work with the warehouse to adjust the shipping address. If the order has already shipped, the logistics provider may charge an address correction fee (typically $10-20 USD), which you will be responsible for. The success rate of the correction depends on the logistics provider's policies. If the correction is unsuccessful and the package is returned, you will be responsible for the return shipping fee and the re-shipping fee.
7. Other Notes
Holiday Impact: Domestic U.S. logistics services will be affected by statutory holidays (such as New Year's Day, Thanksgiving, and Christmas), resulting in longer delivery times. Specific holiday suspension arrangements will be announced in advance on this website's homepage. We recommend that you allow ample time for orders around holidays. Special Product Requirements: Some hats (such as top hats with special decorations or wool hats that are easily affected by moisture) require special packaging during transportation. We will provide moisture-proof bags, cushioning foam, and other packaging materials free of charge to ensure the product is not damaged during transportation. If you have additional packaging requirements (such as reinforced packaging), please indicate this when placing your order, and we will charge a corresponding packaging fee (e.g., $10-15 per item).
Governing Law and Dispute Resolution: The interpretation, enforcement, and dispute resolution of these Terms of Carriage shall be governed by applicable U.S. laws and regulations (such as the Federal Trade Commission Act regarding the distribution of goods). If a dispute arises between you and us regarding shipping, we will first resolve it through friendly negotiation. If negotiation fails, either party may initiate litigation in a U.S. court with jurisdiction over our warehouse or your delivery address.
8. Contact Us
If you have any questions about these shipping terms, or need to inquire about order logistics or address shipping issues, please contact us via the following methods:
Email: [email protected] (We will respond within 2 business days).
We are committed to providing you with stable and reliable shipping services to ensure the safe and timely delivery of your hat orders. If you have any questions, please feel free to contact us!